OpenSIPS has the Call Center module for a while, a module that allows queuing and dispatching (to agents) of RTP based calls (audio or video). OpenSIPS 3.3 focused on instant messaging, mainly session based messaging (or chat) in the context of IMS and Unified Communication (UC). And speaking of UC, the addition of chat (MSRP … Continue reading OpenSIPS Contact Center, or blending chats and calls
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